Returns & Exchanges

At ZNZ Jewelry Affordagold, we want you to cherish every piece of gold you purchase. If you are not completely satisfied, we offer a 30-day return policy for items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Secure Packaging

  Place the jewelry in its original velvet pouch and box, ensuring all certificates of authenticity and tags are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our gemologists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.